Return & Refund Policy
Your satisfaction matters to us. Please read our return, refund and replacement guidelines before purchasing any product from Toppers Portal.
Our Return & Refund Guidelines
Thank you for shopping at Toppers Portal. We work hard to provide quality study materials and educational resources to our customers.
We request you to carefully review the product description, available samples and detailed index before making a purchase. Our return and refund policy is designed to address genuine product-related issues while ensuring a transparent purchasing experience.
Return Eligibility
Returns are considered only in specific circumstances.
Damaged or Broken Product
If you receive a product that is physically damaged or broken, you may contact us within 3 days of receiving your order.
Incorrect Product Content
If the content of the product does not match its specifications or description, you may raise a return or refund request within 3 days of delivery.
Eligible issues must be reported within 3 days of receiving the order. Requests submitted after this period may not be considered.
What Is Not Covered?
Please review these restrictions before placing an order.
We strictly do not offer product exchanges.
Payments made for digital courses are strictly non-refundable.
Change of mind, personal preferences or reasons unrelated to product damage or incorrect content are not eligible for returns or refunds.
Refund Process
Here’s what happens after you submit an eligible request.
Submit Your Request
Contact us within 3 days of receiving your order. Include your order ID, phone number and details of the issue.
Product Inspection
We will review your complaint and inspect the relevant product details to verify the issue.
Approval or Rejection
We will notify you by email once your request has been reviewed and whether it has been approved or rejected.
Refund Processing
If approved, the refund will be processed to your original payment method. The time taken for the amount to reflect may depend on your payment provider.
We’re Here to Help.
Have a question about a return or refund? Our support team is here to assist you. Please include your order ID and phone number when contacting us.
toppersportal@gmail.com